All Bongga Co. products are made-to-order therefore we will not be able to process returns and refunds. We will honor size exchanges only.
Order processing takes about 3 business days up to 2 weeks from the day you placed an order. Processing includes making the product and packaging. Holidays, special occasions, and volume of orders can affect the processing time.
We ship from SF, California. Shipping takes 5-8 days on regular days. Weather disturbances and holidays can take longer.
If you receive your order and would like to exchange sizes, please email us at hello.bonggaco@gmail.com with your Name, Order Number, and the Product and Size you'd like to exchange to. Exchanges are not guaranteed, as our stock fluctuates, and we may not have your desired size in stock. Exchanges are only accepted if the apparel is in its original form, unworn, and free of scents, marks, or stains.
You have 14 DAYS from the date your order was DELIVERED to qualify for an exchange. The customer is fully responsible for arranging shipments and covering shipping costs associated with the exchanges. ALL shipping costs are non-refundable.
When an order says, DELIVERED by the courier, we cannot do anything when a package gets lost or stolen, the customer is responsible for contacting the shipping courier.
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