FAQs

Bongga Co. FAQs

1. Are Bongga Co. products made-to-order?
Yes. Every Bongga Co. item is printed on demand, so nothing is made until you order. This reduces waste and keeps production sustainable. Because each item is made just for you, we can’t accept returns or refunds for change of mind, but we do offer size exchanges (see below). If your order arrives damaged, defective, or misprinted, we’ll make it right (see question 6).

2. How long does processing take?
We work with trusted print partners to produce our items.

Processing Time:
Most orders are printed and packed within 2–5 business days before they ship. Larger or specialty items, like framed canvases, may take a little longer.

Please note: Processing includes printing, quality checks, and packaging. Holidays, special occasions, and high order volume may extend production times.

3. How long does shipping take?
Delivery time depends on the shipping method you select at checkout. Shipping time starts after your order is processed.

  • Standard/Economy: about 2–4 business days within the U.S. and 4–6 business days internationally
  • Express: faster delivery options are available at checkout

In total, most U.S. orders arrive about 5–10 business days after you place them (processing plus shipping). International orders, and orders placed during busy seasons like the holidays, may take longer.

Your order is printed by the print partner closest to your delivery address, so it may not ship from San Francisco. If you order several items, they may be produced in different locations and arrive in separate packages. You’ll receive tracking information by email once your order ships. Weather, carrier delays, and holidays can extend delivery times, and international orders may be subject to customs duties or fees.

4. How is shipping cost calculated?
Great question! Because every item is made to order by our trusted print partners, your shipping cost is calculated at checkout based on what you’re ordering, the size and weight of each item, your delivery address, and the shipping method you choose. You’ll always see the exact amount before you pay, so there are no surprises.

Different products have different shipping rates. A rolled poster travels differently than a mug or a beach bag. And if your items are produced in different locations and shipped separately, each package has its own shipping cost, so you may see more than one shipping charge at checkout. We can’t always combine items into one box, so salamat for your patience and understanding! 💛

5. Can I exchange an item for a different size?
Yes. If you need a different size, please email hello.bonggaco@gmail.com with your:

  • Name
  • Order number
  • Product and size you’d like to exchange

Exchanges are accepted if:

  • The item is unworn, unwashed, and free of scents, marks, or stains
  • You contact us within 14 days of the delivery date
  • You cover all shipping costs associated with the exchange

Because every item is printed on demand, exchanges are reviewed case by case and may be processed as a new order.

6. What if my item arrives damaged, defective, or misprinted?
We’re sorry if that happens! Please email hello.bonggaco@gmail.com within 14 days of delivery with your order number and a photo of the issue. If the item was damaged, defective, or printed incorrectly, we’ll replace it or issue a refund at no cost to you.

7. What if my package is lost or stolen?
If your tracking hasn’t updated in several days, or your package is marked delivered but you can’t find it, please check with neighbors and your local carrier first and contact them to file a claim. Once an order is marked DELIVERED by the courier, Bongga Co. is not responsible for lost or stolen packages. If you need help, email us and we’ll do our best to assist.

8. How can I reach Bongga Co.?
For any order questions, email us at hello.bonggaco@gmail.com. We’re happy to help.